CDV. Comcast digital voice. CIFA. Program for travel expenses. CSG/ACSR. Computer billing system advanced customer service rep. CU. Comcast university. Start studying Comcast Final Exam Review. Comcast Knowledge Base . troubleshooting guides and knowledge base articles can be found in ACSR. False. “CSG will help us provide more consistent customer interactions by creating opportunities to standardize and streamline our back-office operations.” Comcast .
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I am a Comcast Tech support rep. I know there are a lot of you out there that hate Comcast or cokcast had problems with it, so I will try and answer anything I can.
Acsr Jobs, Employment |
I’ve been working as comdast tech support rep for a few months now. I won’t say which specific department I work for, or where I am located.
But, like I said in the title, I will try and answer anything you may have.
Most of my knowledge comes from tech support and billing related matters. My proof is access to the employee webpage. You need to be an active employee to see it. Why does it seem like Netflix is throttled?
I have a 50mbps connection, hard wired and I rarely get an HD signal at night. This lowers network latency and allows for higher quality feeds. Comcast, having it’s own Netflix competitor, has chosen to not allow outside CDNs and thus Netflix has to serve up all the content which takes longer. I get this question a lot. Sometimes I wonder if Netflix does this themselves to fuck with people.
If you’re hauling ass on other sites but Netflix is slow, doesn’t that seem a little odd? According to some avsr articles can’t find one at the momentNetflix’s capacity is limited by Comcast. Comcast isn’t willing to upgrade because they want Netflix to pay for the extra bandwidth.
When in reality, I’m paying for the access. Just makes me hulk-angry that I’m limited by Comcast’s dirty games behind the scenes. And my assumption could acar wrong, but it’s easier to blame Comcast considering all the pain I’ve gone through with them over the last 2 comvast. This is a lot more complicated than you’d think.
You pay Comcast for access to their network. Comcast then goes out and brokers deals with that money, allowing you access to the REST of the internet. They make a deal and say that as long as the bandwidth between the two is roughly equal, comvast charges each other.
If there is a noticeable imbalance, the larger side of the imbalance pays. This is extremely standard. The internet is really weird in this way, as it all hinges on a lot of trust and weird deals to actually work. The fact that you can use it this easily is really insane. Then along came Netflix. Suddenly, everyone is downloading a LOT more, and the theoretical link between Zayo and Comcast becomes imbalanced.
Comcast sees this and says, “Hey, you owe us money! You’re making tons off of us and we get jack. So to rectify this, Comcast tries to split the incoming Netflix traffic across it’s peers, when possible. They may even make some business decisions to limit the amount of incoming Netflix traffic. Then suddenly your HD Video starts looking crappier and crappier.
Meanwhile, your connection seems perfectly fine. The reason Comcast does this is because infrastructure costs money. Switches and routers are expensive, and interfaces can cost an insane amount of money. More traffic means more resources being used. So they need to increase capacity on their routers and switches.
While comxast of this is going on, your money going to Comcast hasn’t changed that much. They used to charge you an arm and a leg for a connection you never used.
Comcat you pay the same, but utilize a LOT more of it. So their costs go up, but customers don’t see it that acssr and wonder why their internet is acting weird. I work for a small ISP that caters mainly to small businesses. So if Comcast would just grab some and cache the data locally, this would work much better. But then again, there’s still data to come across and I assume Netflix just doesn’t want to pony up either.
And Comcast still looks like the dirt bag. Netflix comes out looking squeaky clean since no one at the lower levels understands the issues behind the scenes. That would be about 8 CDNs holding about movies assuming 2.
Add in that you are not on for maintenance but it appears you still have to pay for the power, bandwidth it uses to download from Netflix, and the fact you are giving up a rack or two in your datacenter. Assume you have to then replicate this at each data center you own and it starts to not be as free as Netflix pitches it to be. Why does your service become shoddy ping jumps from perfectly fine to and everything in between randomly sometimes when playing League of Legends for me in the Pacific NorthWest?
Does it have anything to do with this? Not a hate question. I get channels im not supposed to be getting in my upstairs cablebox. I called and they said it should work itself out. Its been a couple of months now will I have these channels forever? It is hard to say why exactly that is. It might be that your box has been linked with a code that is providing you with more channels than you should be getting.
Don’t expect to hold on to those channels forever. Or- the technician that installed your cable didn’t put the correct trap on the line -Former TWC Field tech. If it was a trap, it would be outside and both boxes would not be getting the channels.
Also traps are pretty irrelevant once everything is digital. Just basic cable, and signed up for internet. They had to run RG-9? Nothing else was said. Had everything until they went digital 5 year later. Do you ever watch WW2 movies and find that you can relate to the guards who are just doing their jobs? This AMA is absolutely useless and just contributes to the hate I have towards this god forsaken company.
I literally get dial up download speeds. Comcast reps hate getting supervisors because it can be a huge pain in the ass to get one. We are pretty much told to handle all calls ourselves as best as we can.
Anytime we are forced to get a supervisor, we always dread it. I can really only speak for my department, but we have four supervisors watching over employees. Add in the fact that they’re not just sitting around waiting for escalation calls and are usually having to attend meetings, fix time card issues, and various other bullcrap and you might realize why it’s so hard to get one.
It also depends on the supervisor, some will take calls and some will deflect them to someone else. I get a very basic package – free tv with internet, and hardly ever use the tv. Sorry your comast wouldn’t be any lower, and if you are just getting local channels, which is our very basic, than that is already are lowest package.
Do technicians ever get fired? I’ve spoken to some pretty shitty technicians that have hung up accsr or interrupted me or downplayed the issues I or one of the businesses I work for was having.
Believe acar when I say that us reps really fucking hate the technicians that Comcast uses. No notes, 1 in 3 will usually fuck cimcast up royally for the customer, and we have no way of speaking to them.
I would love to know where Comcast digs those fuckwits up. Who would be above a supervisor? Anyone above that has probably never even been on the phones and would melt if they touched a headset.
In regards to 5, you can call to get Signature Support Tier 2 but it’ll cost you upwards of seventy bucks for their help. No matter what number you call, you’re gonna wait. He makes a valid point, though.
When I’ve complained about reliability of my cable for work, I’ve been told I should upgrade to business class. My experience with Comcast residential class is that they tell you to shove it right back in these cases. Overall my experience with Comcast CS is pretty good, but in cases where the business class contract would require them to provide a solution to your problem, their solution is for you to pay for business class.
No monthly transfer caps or reliability issues here. However, their CS is miserable. I understand, I go through a lot of data too. I don’t have any information on that.
Possibly taxing on our routers to pass more network traffic through? Sorry I don’t have much to go on there, good question though. I will have to look into it.